What are the payment options?

Several different payment options are available, such as:

  • Mail payments to the City's secure payment processing center (lock box), PO Box 30318, Tampa, FL,33630-3318, using the bill payment stub and envelope. Please include the full utility account number, including the dash, on the check if a payment stub is not included with the payment.
  • Mailing payments directly to the City delays the processing of payments and could result in disconnection of water service for non-payment.
  • Direct bank drafting by filling out an ACH Debit Request form (PDF). For security reasons, do not email this form.
  • Online credit card payments (Visa and MasterCard).
  • Walk-in payments at City Hall. Acceptable forms of payment are: cash, check, Visa, MasterCard credit or debit card, or money order.
  • Drop box located in the second row of parking in front of the City Hall building. Payments received prior to 7:45 a.m. are processed the same business day.
  • Cash payments are accepted at any Amscot location, 24 hours a day. An account number must be provided. There is a $2 non-refundable fee per transaction.
  • Most financial institutions provide an option for online bill payment. Please be aware that most payments between a bank and the City are received within 2 to 3 business days electronically, certain financial institutions process mail payments that may take 5 to 10 business days to be received.

Show All Answers

1. What are the payment options?
2. How does new utility service get started?
3. How can an account be terminated?
4. How do I get my water reconnected after hours?
5. What is the information printed on my water bill?
6. If service has been terminated for non-payment, how can service be reconnected?
7. What happens if the utility payment is late?
8. How often will a utility billed be generated?
9. What are e-Bills?
10. What happens if the utility bill is not received?
11. Who handles water line breaks, low pressure, or sewer stoppage?
12. Can the water deposit be refunded?
13. Who handles a water line break after hours or on weekends
14. Can a utility bill be credited for a pool fill?
15. Does the City ever estimate water meter readings?
16. How do residents investigate high consumption?
17. Can a third party be consuming my water?