How can I check to see if I have a leak?
Where is my water meter located and how do I read it?
Where can I pay my bill?
How do I know if I am scheduled to have my service interrupted due to nonpayment?
My water is off. Who do I call to get my service restored?
After I make my payment, when will my water be restored?
Can I pay over the phone?
Can I pay with a credit/debit card?
Frequently Asked Questions Regarding Bank Drafting
How can I check to see if I have a leak?
WATER . . . A PRECIOUS RESOURCE
If you receive a water bill, which is unusually high, you may have a water leak.
If you suspect a water leak there are some things you can do to find out. Read
your water meter – use your water meter to check for leaks in your home. Start
by turning off all faucets and water-using appliances. Make sure no one uses
water during the test period. Take a reading on your meter; wait about 30
minutes then take a second reading. If the dial has moved, you have a leak.
Is the leak inside or outside your home? Turn off your house valve (emergency
shut-off valve, usually found below your hose spigot) and repeat the above
process. If the dial has moved, the leak is between your meter and your home,
otherwise, your leak is located inside your home, or in the pipes under your
home.
Check for toilets that run . . . the most common source of leaks is in the
toilet. Check all toilets for leaks by placing a few drops of food coloring in
the tank. If after one hour the dye shows up in the bowl, the toilet has a leak.
Check for leaky faucets . . . the next place to check for leaks is your sink and
bathtub faucets. One drop of water per second wastes 2,7000 gallons of water per
year! Replacing the rubber O-ring or washer inside the valve can usually repair
dripping faucets.
If you have taken the above steps to detect and correct the water leak and your
consumption continues to increase, please call Utility Customer Service at (954)
972-6454 to speak to a customer service representative.
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Where is my water meter located and how do I read it?
Most water meters are located at the front of your property at either the
property line near the sidewalk or street. The meter box may contain two meters,
yours and your neighbors. Call Customer Service at (954) 972-6454, and a utility
service representative will give you your meter number.
Where can I pay my bill?
In Person: City Hall (5790 Margate Boulevard) between
8AM and 6PM
Mon-Thurs (2nd
Floor)
During non-business hours: the white drop box in the parking lot at City Hall.
All payments received by 7:45 A.M. Monday through Thursday are processed the same
day. Checks or Money Orders only. Please include bottom portion of the bill with
your payment to insure proper credit.
Mail: P.O. Box 934459, Margate, FL 33093-4459
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How do I know if I am scheduled to have my service interrupted due to
nonpayment?
If there is a previous balance on the bill, the previous balance must be paid
within 10 days from the bill date (located in the bottom left hand corner of the
bill) or your water service will be interrupted. If service is interrupted, the
previous balance plus a $30 nonpayment service charge must be paid to have
service restored during regular business hours. An additional $20 after hour
service charge must be paid if service is restored during non-business hours.
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My water is off. Who do I call to get my service restored?
Monday – Thursday 8AM – 6PM - (954) 972-6454.
Nights and Saturday - (954) 972-0828 There is an additional $20 after hours
service charge to restore service during non-business hours. Limited hours of
service.
After I make my payment, when will my water be restored?
If a payment is made in person prior to 5:30 P.M. service will be restored the
same day. If payment is received after 5:30 P.M. service will be restored by the
end of the next business day.
Can I pay over the phone?
No, not at this time.
Can I pay with a credit/debit card?
Yes, using our
EServices. Click here to get started!
Frequently Asked Questions Regarding Bank Drafting
What is Bank Drafting?
You can now pay your water bill without writing a check . . . Bank Drafting is a
new payment option designed to make water bill payment more convenient and
efficient. With bank drafting, you’ll save time, save postage costs and
eliminate writing checks. You also won’t have to worry any longer about late
payments due to your busy schedule or while you’re away from home, because your
bill payment will be made automatically by a direct debit to your bank account.
Will I still get a utility bill each month?
Yes, each month we will send you a bill. On the bottom of all the bills that are
included in the bank drafting program is a reminder “Bank Draft – Do Not Pay”.
How long will it take to process my application?
The time will vary between 30-45 days. You should continue to pay all bills that
do not have the reminder “Bank Draft – Do Not Pay” on the bottom of the bill.
What happens if I feel I have been over-billed?
If you contact the City in writing within 15 days of the bill date, the
automatic bank draft can be delayed. However, misuse of this privilege may lead
to removal from the bank drafting program.
When will the money be withdrawn from my bank account?
The funds will be debited from your bank account 20 days after the bill date.
What happens if I do not have the funds in my account when the City charges
it?
The draft will be viewed by the City as a check payment and will be processed as
if you paid with a NSF check. A $20 service charge or 5% of the draft amount,
whichever is larger, will be billed to your account. Additionally, should you
have two returned items within a year, you may be removed from the bank drafting
process.
What happens if I change banks?
If you change banks, you will need to notify us in writing, in advance. You will
also need to complete a new bank draft application to draft funds from your new
bank account.
Can I cancel bank drafting?
You can discontinue bank drafting by notifying the City in writing in such a
manner to afford the City a reasonable opportunity to act on it.
How do I enroll?
Complete the Bank Draft Application [
CLICK
HERE for the form]
Mail the completed Application to:
City of Margate
PO Box 934459
Margate ,
FL 33093-4459
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