Where my Water Meter is located, how to read it and check for leaks
Most residential water meters are located at the front of your property line near the side walk or street. The meter box may contain 2 meters, yours and your neighbors.
If you have trouble locating your meter contact customer service at (954) 972-6454 and a utility service representative will give you your meter number. The meter number will be found on the cap of the meter or engraved on the side.
If you receive a water bill that is unusually high, you may have a leak. To determine if you have a leak, turn off all faucets and water-using appliances. Make sure no one uses water while you check the leak indicator (shown above) on the meter. If the triangle is moving and no water is being used you have a leak. You can then determine if the leak is inside or outside your home by turning off your house valve. It is usually found below your hose spigot.
Once the house valve is turned off, check the leak indicator again. If the leak indicator has stopped spinning, the leak is inside your house or in the pipes under your home.
Check for toilets that run. .. the most common source of leaks. To check a toilet for leaks place a few drops of food coloring in the tank of the toilet. If after one hour the dye shows up in the bawl without flushing, the ball and flapper need to be replaced.
Check for leaky faucets ... the next place to check for leaks is your sink and bath faucets. One drop of water per second wastes 2,700 gallons of water per year ! Replacing the rubber 0-ring or washer inside the valve can usually repair a dripping faucet.
If the leak is outside the
If the leak indicator is still moving the leak is outside between the meter and the house. This type of leak if harder to locate and you may need to call a plumber.
Need water off to do a repair:
You can schedule a temporary disconnection by call customer service Monday — Thursday between 8am -5:30pm at (954) 972-6454. There is a $10 service charge to shut water off and $10 service charge to restore service.
If a temporary disconnection is needed during non-business hours contact the emergency number (954) 972-0828. The service charge is $60 for the turn off and $60 for the restore.
If the leak indicator was not moving, verify the current read on your meter with the current read on your bill. The current read on your meter should be more than the read on the bill. If it is not, the meter was misread.
Possible water theft. . . times are tough and if you are away from your property for long periods of time, someone could be stealing your water. If your hose spigots are accessible, it is strongly recommended that you purchase locks for all your hose spigots. They can be purchased at any hardware store for approximately $15- $20.
You can also request a temporary disconnection of service at the meter if the property will be vacant for a long period of time. This will ensure no water usage. There is a $10 service charge and the request must be made in writing. The monthly basic availability charge for all services still applies.
If you have taken the above steps to detect and correct any water leak and your consumption continues to increase or the current read on the meter is lower than the read on your bill, contact Utility Customer Service at (954) 972-6454 to speak with a Utility service representative.