COVID-19 Emergency Rental Assistance
Broward County is implementing a series of enhancements to accelerate the processing of applications received by the Emergency Rental Assistance Program (ERAP) and get faster financial assistance to tenants and landlords who have suffered economic hardship due to COVID-19.
Changes that will be made include the following:
- The Program now has a new number handled by Broward County’s Call Center: 954-931-ERAP(3727). The old phone number will remain in service with a message directing callers to the new number. The Call Center will be open Monday through Friday, from 8:30 AM to 5 PM.
- The online application portal has not changed. However, going forward, the portal will periodically open and close to facilitate the timely processing of applications received. The first closure of the portal will be at 11:59 PM on Sunday, November 7, to allow County staff time to process all previously submitted applications. The portal will reopen on Sunday, November 21. Funds are still available to help residents who have experienced financial hardship directly or indirectly related to COVID-19. To check on the status of portal openings and closings, visit Broward.org/RentAssistance.
- Even when the portal is closed to new applications, previous applicants who are already working with a case manager will be permitted to upload missing or supplemental documents to the portal as requested, to keep their application moving through the approval process.
- The number of intake centers offering in-person assistance with applications and documentation has increased from two to four. Assistance is available at each of the County's Family Success Centers, located in Coral Springs, Hollywood/West Park, Fort Lauderdale, and Pompano Beach. Appointments and facial coverings are required.
Attached is information about the application process and the documents required to determine eligibility. Unfinished applications in the system will still be available to residents when the portal reopens on November 21.