- Coronavirus (COVID-19)
- Rental Assistance
COVID-19 Emergency Rental Assistance
Broward County is implementing a series of enhancements to accelerate the processing of applications received by the Emergency Rental Assistance Program (ERAP) and get faster financial assistance to tenants and landlords who have suffered economic hardship due to COVID-19.
Changes that will be made include the following:
- The Program now has a new number handled by Broward County’s Call Center: 954-931-ERAP(3727). The old phone number will remain in service with a message directing callers to the new number. The Call Center will be open Monday through Friday, from 8:30 AM to 5 PM.
- The online application portal has not changed. However, going forward, the portal will periodically open and close to facilitate the timely processing of applications received. The first closure of the portal will be at 11:59 PM on Sunday, November 7, to allow County staff time to process all previously submitted applications. The portal will reopen on Sunday, November 21. Funds are still available to help residents who have experienced financial hardship directly or indirectly related to COVID-19. To check on the status of portal openings and closings, visit Broward.org/RentAssistance.
- Even when the portal is closed to new applications, previous applicants who are already working with a case manager will be permitted to upload missing or supplemental documents to the portal as requested, to keep their application moving through the approval process.
- The number of intake centers offering in-person assistance with applications and documentation has increased from two to four. Assistance is available at each of the County's Family Success Centers, located in Coral Springs, Hollywood/West Park, Fort Lauderdale, and Pompano Beach. Appointments and facial coverings are required.
Attached is information about the application process and the documents required to determine eligibility. Unfinished applications in the system will still be available to residents when the portal reopens on November 21.
Emergency Rental Assistance Program information.
ERAP Landlord and Tenant Requirements.
Broward County Commission launched an Emergency Rental Assistance program for residents who have been impacted by Covid-19 and meet certain income requirements. This Emergency Rental Assistance Program (ERAP), which provides the County with $53 million in U.S. Treasury Department funds, is different than previous programs offered, so even if renters were not qualified for, or elected not to participate in, other rental assistance programs, they should take a moment to review this new assistance.
ERAP provides up to 12 months of past-due rent and utility payments (back to March 13, 2020) for low-income rental households that have experienced financial hardships as a result of the COVID-19 pandemic. Additionally, eligible households can receive up to three months of future payments if needed to ensure housing stability and if funds are available.
Tenants and landlords must work together to participate in the program, and funds will be paid directly to landlords/rental management companies and utility providers.
The county has made various resources available to assist in the application process, including local intake centers where help is offered in person, as well as a call center staffed with multilingual English/Spanish/Haitian Creole professionals from 8 a.m. to 5 p.m. Monday-Friday.
The application portal will close temporarily on Nov. 7, 2021. It will reopen on Nov. 21, 2021.
Additional information is available at www.Broward.org/RentAssistance. To reach the call center, dial 888-692-7203.
- Qualifying for unemployment
- Experienced a reduction in household income or financial hardship due to COVID-19
- Demonstrates a risk of experiencing homelessness or housing instability.
For all guidelines and criteria to determine eligibility, visit