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For utilities in the public right-of-way and/or utility easements, please fill out a Public Records Request (PDF). Any utilities relating to the property (privately maintained) may have to be requested through the Building Department.
Contact the Building Department
The City does not require city-specific title blocks, symbols, layer convention, etc; however, using industry standards will likely help to expedite the plan review process.
Please call 954-972-0828 to request the construction details in AutoCAD and/or PDF format.
To view the requirements, read section 4 of the Engineering Permit Construction Requirements (PDF).
We are located at 901 NW 66th Avenue, Margate, Florida, and our hours of operation are from 7:00am until 6:00pm, Monday through Friday. The permit window is available from 7:30am until 5:30pm. and the Inspector Hours are from 7:00am until 5:00pm, Monday through Thursday. For the convenience of our customers, we do not close during lunch hours.
You can apply for a permit by submitting the Building Permit Application, along with the required documents at the permitting window located at, 901 NW 66th Avenue, Margate, Florida .Please refer to the City of Margate Permitting Checklist.
Yes, as long as you meet the Owner/Builder exemption. You must have proof of ownership of a one-family or two-family residence, and the residence must be used for your own use or occupancy. You cannot sell your house or duplex for one year after having a final inspection of any Owner/Builder permit. Please review Florida Statues 489.103(b)(7) for additional information. You will need to read, understand and sign an Owner/Builder Affidavit and Disclosure Statement.
Yes. Go to Government, Departments and then Building Department. On the left hand side, click on Pay and Track Building Permits. From here, you can track Plan Review, view inspections results, and pay re-inspection fees.
The 2014 Building Code is in effect until December 31, 2017. As of January 1, 2018, we will follow the 2017 Florida Building Code, with Broward County Amendments.
Please refer the permit fee section. Permit Fee Schedule
A permit card and related documentation are issued by the Building Department and proves a permit was legally secured. The card and approved plans must be posted prominently on the job site and be accessible for inspections.
You can check on scheduled inspections as well as inspection results by going to Government, Departments, then Building Department. From here you can enter your permit number. Follow the steps to view scheduled inspections, inspection results and any comments regarding what is needed prior to the next inspection.
*Call 954 970-3112 is to set up inspections only.
As of June 1, 2018, Inspections called in before 2:00pm will be scheduled for the next business day. Inspections called in after 2:00pm will be scheduled for the 2nd business day. (No code needed to schedule inspections) Inspections called in on Thursday prior to 2:00pm, will be scheduled the following Monday. (except holidays) Inspections called in after 2:00pm on Thursday through Monday 2:00pm will be scheduled for the following Tuesday.
You can check with the Department of Business & Professional Regulations for public complaints against the contractor's license. Go to http://www.myflorida.com/dbpr/consumer.html click on search for a license.
Once the permit is issued it will expire if not commenced within 180 days or if abandoned for a period of 90 days. When a permit does expire, the permit holder can submit a new application and pay a fee to reactivate the permit.
Please refer to FBC 188.8.131.52. For any additional information regarding expired/null and void permits, please call the Building Department staff at 954 970-3004.
Yes, the permit can be extended two single periods of 90 days from the date of expiration of the initial permit, if the extension is made prior to the expiration date of the initial permit. If granted, the permit will be extended for one period of 90 days. The fee per permit extension is $75.00.
The cost for records request/retrieval is a minimum of $30.00 per address. You can drop off or mail your request stating you would like an open/expired permit search to, 901 NW 66th Avenue, Margate, Florida. Checks are to be made payable to, City of Margate.
The cost of records retrieval is a minimum of $30.00 per address. Checks are payable to, City of Margate. Contact the Building Department at 954 970-3004 for any additional information.
At this time, permits are paid for at time of pick up. Drop off plan review fees do not apply to all permits. However, re-Inspection fees can be paid online with either MasterCard or Visa.
Permits are no longer required for wireless low voltage alarms, access control or cameras. We offer streamline low voltage permitting for wired systems as per FBC 105.17 and Florida State Statue 489.505.
It is suggested that you check with your Homeowner's Association before beginning any construction project.
No, you cannot start work until the permit is approved, picked up and posted at the jobsite. In an emergency such as air conditioning replacement with the approval of the Building Department, work up to the first inspection will be allowed.
Yes, starting January 1, 2019, bulk and yard waste will be collected together once per week on your first garbage collection day. If your garbage collection is on Monday and Thursday, your bulk and yard waste will be collected on Mondays.
This applies only to small size yard waste (grass clippings, leaves, tree/plant trimmings, etc.). These items can be placed either in a clear bag or directly into your personal garbage can. This allows Waste Management to ensure that only yard waste is being collected.
City staff surveyed local stores and found clear plastic bags available at the following locations at the time of the survey:
Ace Hardware - 42 and 50 gallon bags available
5843 Margate Boulevard
Margate, FL 33063
42- and 50-gallon bags available
Winn Dixie - 30 and 13 gallon bags available
5600 West Sample Road
Margate, FL 33073
30- and 13-gallon bags available
Home Depot - 50-gallon bags available
4450 N State Road 7
Coconut Creek, FL 33073
Additional options are available online.
1195 S State Road 7
North Lauderdale, FL 33068 and
750 N University Drive
Coral Springs, FL 33071
Walmart - 30-gallon bags available
3801 Turtle Creek Road
Coral Springs, FL 33067
Clear plastic bags can also be found online through Amazon, Google, and various other online retailers.
No. Larger size yard waste items like tree branches and palm fronds no longer need to be bundled. Simply place them in a neat pile within three (3) feet of the curbline on your yard waste collection day. Please keep in mind that no items can be longer than six (6) feet in length and no larger than eight (8) inches in diameter.
City of Margate Water Billing Department
5790 Margate Boulevard
Email Water Bills
Monday - Friday,
8 a.m. - 6 p.m.
Monday - Friday
During Non-Business Hours:
Request for reconnection made after 6 p.m. or over the weekend will require payment of a $40 non-payment charge, past due balance, and $50 after-hour fee. To request an after-hour reconnection, please call 954-972-0828.
City of Margate Environmental and Engineering Services Department
901 NW 66th Avenue
Hours: Mon - Fri 8:00am - 6:00pm
After Hours Emergency Number: 954-605-9812
When it is available, free recycled paint is distributed to Margate residents (proof of residency required) on Wednesdays at:
7055 NW 1st Street
(corner of Rock Island Road and NW 1st Street, south of Atlantic Boulevard)
8:30 a.m. - 11:30 a.m.
Please contact the Solid Waste and Recycling Coordinator at 954-972-0828 to find out the availability of paint and colors for the week you are planning to pick up the paint.
View the Solid Waste and Recycling Collection Map to determine your collection days. Properly place your cart(s), yard waste, and/or bulk waste at the curb prior to 7 a.m. on your collection day. For garbage and recycling, place your carts at the curb no earlier than 5:00p.m. the day before your collection day. For bulk and yard waste, items can be placed at the curb no earlier than three (3) days before your collection day.
Check your cart(s), yard waste, and/or bulk waste for a non-collection notice. If there is a non-collection notice, it will explain why your garbage, recycling, yard waste, and/or bulk waste was not collected. Please correct the reason your cart(s), yard waste, and/or bulk waste was not collected to ensure that it is collected on your next scheduled collection day for that type of waste. If you did not receive a non-collection notice or have questions regarding your non-collection notice, please contact Waste Management online or by phone at 954-974-7500.
Once you have setup your water service account with the City of Margate, contact Waste Management online (please specify the size cart you would like) or at 954-974-7500 to request your cart(s). There is no charge for your initial garbage and recycling cart(s). However, you must request your cart(s) within 90 days of establishing your water service to receive your cart(s) at no cost. Please allow up to three (3) business days for delivery.
Yes, you are responsible for maintaining your garbage and recycling carts in good, sanitary condition.
The garbage and recycling carts that were provided free of charge are the property of the City of Margate and must be left on the premises for the next resident. However, any additional garbage and/or recycling carts that you may have purchased are your property and can be taken with you.
Damaged carts should be reported immediately to Waste Management online or at 954-974-7500. There is no charge for your first replacement.
For any subsequent damaged carts where the damage is due to:
you would be responsible for the cost of repair or replacement. However, if your cart is damaged during the collection process or has a manufacturer defect, your cart will be repaired or replaced free of charge.
Contact the police non-emergency number, 954-764-4357, to file a police report. Once you have your case number, contact Waste Management online or at 954-974-7500. Please be sure to provide your police report case number. There is no charge for your first replacement. Please allow up to three (3) business days for delivery.
Please contact Waste Management online or at 954-974-7500 to request additional garbage and recycling carts. Please be sure to specify the size cart you would like. For additional carts, there will be a one-time fee of $50 payable to Waste Management.
To recycle your old bins, simply place them into your recycling cart. You may also keep your recycling bins to use around the home. However, the bins cannot be used for recycling collection.
Garbage carts are available in 35, 65, and 95 gallons and recycling carts are available in 35 or 65 gallons. If you would like a different size cart, please contact Waste Management online or at 954-974-7500 to request a different size cart. Please specify the size cart you would like.
View Household Hazardous Waste for information about where to recycle or properly dispose of (paint, pesticide, chemicals, fuel, etc.).
Also, view Electronics.
For information on the City of Margate Recycling Program contact the Department of Environmental Services by Emailing Department of Environmental Services or call 954-972-0828. For missed pickups, contact Waste Management online or at 954-974-7500.
Yes, and in some instances two separate permits are required. Driveway replacement or widening on your private property requires a permit from the Building Department. Driveway replacement or widening in the public right-of-way (in most cases the area between the sidewalk and road or, if you don’t have a sidewalk, the area immediately adjacent to the public road) requires a permit from the Department of Environmental and Engineering Services.
For more information, view Department of Environmental and Engineering Services webpage.
Whether or not a permit is required depends on a number of factors. Courtesy tree inspections can be requested to make a determination. For additional details, please refer to the Tree Removal or Relocation page.
Yes. Credit cards are accepted for utility payments online. All other credit card payments are required to be made in person. Please call the Finance Department at 954-935-6454 for more information.
Normal operating hours for the Finance Department are Monday through Thursday, 8 a.m. to 6 p.m. Please call the Finance Department at 954-935-6454 for more information.
Fiscal year 2018's current operating millage is 6.5183 and the current debt service millage is 0.5410, for a total millage of 7.0593. Please see 2018 Adopted Budget (PDF) for prior year millage information.
The adopted budget for the current and previous fiscal years are available online. Please visit our City Budget Page.
The City's Comprehensive Annual Financial Reports (CAFR) are available online for review. Please visit our CAFR Page.
Homestead Exemptions are available from the Broward County Property Appraiser's Office. Call 954-357-6830 for more information, or visit their Broward County Property Appraiser's Office website.
For information relating to taxes, please the County Appraiser at 954-357-6830, or visit their Broward County Property Appraiser's Office website.
The Finance Department is located within City Hall:
Call the Broward County Property Tax Appraiser's office at 954-357-6830 or visit their Broward County Property Appraiser's Office website.
The City of Margate has contracted trash pick up. Trash set out at the curb will be picked up on regularly scheduled days. No burning of trash is allowed under City Code in Margate.
Absolutely. Fire stations are manned 24 hours a day. You may stop in at any time during normal business hours 8 a.m. to 5 p.m.
Yes, you are usually seated in the front of the ambulance so the Paramedics can have ample room to assist the patient.
If you are in a moving vehicle, pull over to the right side of the road. If you are stopped at a red light - do not run the light. Attempt to pull over to the right, so a clear lane of traffic can be opened up for emergency vehicles.
Please call 954-971-7010 and ask for the Records Division. Copies of reports may be obtained at the City of Margate Fire Department Headquarters located at:1811 Banks RoadMargate FL, 33063The office is open 8 a.m. to 6 p.m.
Contact our Administrative Support Specialist, at 954-971-7010.
To arrange a tour of one of our fire stations, call 954-971-7010.
When a call is received at the emergency dispatch center, a Call Taker will gather the information while a Dispatcher simultaneously dispatches the call to the firefighters and / or paramedics.
The City of Margate Fire And Rescue utilizes Advanced Life Support Engine(s), Ladder Truck(s) or Squad(s), which are dispatched simultaneously with the closest available Margate Fire and Rescue Transport Unit. Firefighter EMTs / Paramedics, assigned to a fire vehicle, can begin assessing the victim and expedite care prior to the arrival of our ambulance.
Whenever a position becomes available, the Human Resources Department will create an Employment Opportunity posting. This posting will contain a brief job description, statement of minimum educational and experience requirements, and will include a description of any special qualifications which may be required. Postings will be available for review in the Human Resources Department at City Hall and on the city's website. Employment applications must be received in the Human Resources Department by 6 p.m. on the posted closing date. Resumes cannot be substituted for this requirement, but may accompany a completed employment application.
In order to ensure your application receives the attention it deserves, you will need to submit a separate application for each open position for which you wish to be considered. It is very important that you fill out the application completely, even if you attach a resume. Do not state "see resume" when asked to describe your responsibilities, experience, and employment dates. Your qualifications will be evaluated on the basis of information you provide on the application itself. Your resume will be reviewed for clarification purposes only. If you need more space to describe additional work experience relevant to the position, continue on a separate sheet of paper utilizing the same format.
No, a separate application form is required for each open position for which you are interested.
Yes. After the hiring authority selects the top candidate for a position, the Human Resources Department will conduct a background investigation which will include employment, driving history (for those positions requiring driving), criminal investigation, and other reports which may include information regarding character, work habits, performance and experience of past employment from previous employers. Certain positions require skill set testing. Following a job offer, candidates will also be required to successfully complete a Computer Voice Stress Analysis (CVSA), pre-employment physical, and drug screening.
We accept applications during regular business hours, which are 8 a.m. to 6 p.m., Monday through Thursday, excluding holidays. The Human Resources Department is located on the first floor of City Hall, which is located at:5790 Margate BoulevardMargate, FL 33063
Police reports are public records except as otherwise made exempt or confidential by statutory authority. Every citizen is permitted to obtain or examine nonexempt or non-confidential police reports. Report pick-up hours are 8 a.m. to 6 p.m. Monday through Thursday, excluding legal holidays. Reports may be obtained at Police Records.
Yes. First the person who found the property must post a $30 administrative fee with the department within 30 days of the date the property was found. If it has not been claimed after 90 days, the property can be turned over to the person who found it. The $30 administrative fee is non-refundable. Contact the Property Unit for more information.
Authorized by state statute, PACE is a voluntary financing mechanism to fund certain types of improvements to properties with no upfront cost to the owner. The funds used to finance these improvements are then repaid as a line item on the property tax bill.
Per state statute, eligible improvements include:
Please check with each program for complete lists of qualifying improvements.
No upfront cost. Flexible repayment terms up to 30 years (depending on the program and project). Improvements may increase property value. Improvements may decrease utility and/or insurance costs. Improvements may increase safety and resiliency of property. PACE assessment may transfer to new owner if the property is sold.
It is important to remember that PACE is one tool in the home improvement financing toolbox. Other options available include, but are not limited to, cash, home equity loans or lines of credit, energy efficient mortgages, personal/unsecured loans or lines of credit, construction loans, and contractor financing. Each project and individual situation should be carefully examined to determine the best method of financing for you and your project.
Since PACE assessments are repaid through your property taxes, if your lender (mortgage company) escrows your property taxes, the monthly payment that you make to your lender will increase to cover the resulting increase in property taxes.
Program eligibility is not based on credit score but is instead based on the equity in your property (among other factors depending on the program). The minimum requirements based on state statute:
• Be owner of record of property
• Property taxes paid and no delinquent property taxes in preceding 3 years
• No involuntary liens on the property
• Current on all mortgage debt on property
• No delinquencies on any property-based debt in preceding 3 years
• Total amount of assessment may not exceed 20% of the just value of the property
Each PACE program may have more stringent and/or additional requirements than the minimum required by state law. Please check with each PACE provider to determine eligibility requirements.
While program qualification is not based on your credit score, your credit report confirms other program eligibility criteria.
One of the advantages of PACE is that it is designed for the PACE assessment, and its repayment, to be able to stay with the property. However, the seller, buyer, or lender may require the PACE assessment to be paid off as a condition of the sale or refinancing of the property. Property owners should consult with their lenders at the time of refinance or sale of the property to determine whether or not they will need to pay off the PACE assessment. Additionally, state statute requires that, prior to a purchaser executing a contract for the purchase of a property with a PACE assessment, the seller give the following written disclosure statement to the prospective purchaser:
QUALIFYING IMPROVEMENTS FOR ENERGY EFFICIENCY, RENEWABLE ENERGY, OR WIND RESISTANCE. – The property being purchased is located within the jurisdiction of a local government that has placed an assessment on the property pursuant to s. 163.08, Florida Statutes. The assessment is for a qualifying improvement to the property relating to energy efficiency, renewable energy, or wind resistance, and is not based on the value of property. You are encouraged to contact the county property appraiser’s office to learn more about this and other assessments that may be provided by law.
Yes, you can pay off your PACE assessment early, however, it must be in full. Depending on the PACE provider, there may be a fee and/or minimum payment amount with early payoff. Please contact the PACE provider to determine what, if any, fee or payment they may charge and to discuss early payoff of your project. Additionally, if the payoff occurs after that year’s PACE assessment has already been submitted to the property appraiser, the amount of that year’s PACE assessment will not have been included in the pay-off and will still be due with the property taxes.
Currently, the rates range between 6.75% - 8.5%. Similar to other forms of financing, the rates are dependent upon a number of factors and are subject to change. Please contact the PACE providers to determine what the rate would be for your project.
All PACE providers require contractors to register with their program in order to participate. If you have a contractor that you would like to use that is not registered with the PACE provider that you have chosen, they can register with the PACE provider as long as they meet the PACE program requirements. In general, contractors must possess all valid licenses, certifications, and registrations legally required to do the work requested. Additionally, contractors must maintain appropriate insurance coverage and be in compliance with all other legal requirements to perform the work requested.
No. While the PACE programs were approved by the City of Margate’s City Commission to operate within the City, they are not funded, subsidized, or operated by the City. The costs of the programs are funded by the program participants.
Per state statute, a PACE assessment is treated like a lien of equal dignity to county taxes and assessments and is recorded on the property to secure the financing. Therefore, failure to pay a PACE assessment would be equivalent to not paying your property taxes and would follow the same process. Click here for information on Broward County’s process for delinquent property taxes. It is important to note that property taxes are collected annually. It is the responsibility of each taxpayer to know when taxes are due and to pay them before they become delinquent, regardless of whether or not they received a tax bill.
Up to $10,000 Informal Quotes$10,000 - $25,000 Formal QuotesOver $25,000 Formal Bids
To request bid specifications, please contact the Purchasing Division at 954-935-5346, email your request to firstname.lastname@example.org or stop by the Purchasing Division’s office at 5790 Margate Blvd, Margate FL, 33063.
We post our current bids on the City’s website and in the Sun-Sentinel. Please check back with us as we consistently update our webpage.
(Add link to bid results page)
Yes. Please contact Waste Management at 954-974-7500 to request a different size cart. Garbage carts are available in 35, 65, and 95 gallon and recycling carts are available in 35 or 65 gallon.
Please contact Waste Management at 954-974-7500 to request additional garbage and recycling carts. For additional carts, there will be a one-time fee of $50.00 payable to Waste Management.
If you no longer want your personal garbage cans, you can place them out with your bulk and yard waste items on your bulk and yard waste collection day, on your first garbage collection day, and they will be collected.
The collection process for garbage and recycling carts utilizes automated arms to pick up and dump the carts. There needs to be sufficient clearance to allow the automated collection arm to safely pick up the carts without damaging other property and three (3) feet is the minimum required clearance.
To recycle your old bins, simply place them into your recycling cart. You may also keep your recycling bins to use around the home. However, the bins cannot be used for recycling collection.
The garbage and recycling carts that were provided free of charge are the property of the City of Margate and must be left on the premises for the next resident. However, any additional garbage and / or recycling carts that you may have purchased are your property and can be taken with you.
Damaged carts should be reported immediately to Waste Management at 954-974-7500. There is no charge for your first replacement. For any subsequent damaged carts where the damage is due to neglect, abuse, modification, or any other damage not covered under the warranty, you would be responsible for the cost of repair or replacement.
However, if your cart is damaged during the collection process or has a manufacturer defect, your cart will be repaired or replaced free of charge.
Contact the police non-emergency number, 954-764-4357, to file a police report. Once you have your case number, contact Waste Management with your case number and address at 954-974-7500. There is no charge for your first replacement. Please allow up to three (3) business days for delivery.
Once you have setup your water service account with the City of Margate, contact Waste Management at 954-974-7500 to request your cart(s). There is no charge for your initial garbage and recycling cart(s). However, you must request your cart(s) within 90 days of establishing your water service to receive your cart(s) at no cost. Please allow up to three (3) business days for delivery.
View Solid Waste and Recycling Collection Map to determine your collection days. Properly place your cart(s), yard waste, and/or bulk at the curb prior to 7 a.m. on your collection day. For garbage and recycling, place your carts at the curb no earlier than 5:00p.m. the day before your collection day. For bulk and yard waste, items can be placed at the curb no earlier than three (3) days before your collection day.
TracEZ is Waste Management's new online support system. With TracEZ you can easily submit a question, comment, compliment, or complaint at any time.
Check your cart(s), yard waste, and/or bulk waste for a non-collection notice. If there is a non-collection notice, it will explain why your garbage, recycling, yard waste, and / or bulk waste was not collected. Please correct the reason your cart(s), yard waste, and/or bulk waste was not collected to ensure that it is collected on your next scheduled collection day for that type of waste. If you did not receive a non-collection notice or have questions regarding your non-collection notice, please contact Waste Management at 954-974-7500.
Waste Management provides non-collection notices to educate residents about why their garbage, recycling, yard waste, and/or bulk waste was not collected. A non-collection notice may also be placed on a cart or yard waste or bulk waste pile that was collected to inform the resident that something was placed out improperly but was collected anyways. The non-collection notices provide information about proper placement of carts, yard waste, and bulk waste.
To ensure that your waste is collected in the future, please be sure to correct items that may have been noted on the non-collection notices. If you have questions about a non-collection notice that you have received, please contact Waste Management at 954-974-7500.
Collecting the garbage carts is a different process than the previous method of manual garbage collection. Some residents' collection days were changed to accommodate this new collection process and ensure that the City is serviced in the most efficient manner.
Please follow these links for information on where to recycle or properly dispose of household hazardous waste and electronic items. Plastic bags can be returned to collection containers at local grocery stores. Unwanted goods (books, clothing, furniture, etc.) can be donated to organizations that will give them a second life.
The document shredding service will be available at both of the Waste Management sponsored household hazard waste collection events held in the City each year. The vendor providing the service will accept and securely destroy residential documents.
Margate residents will be able to bring up to three (3) standard letter sized paper boxes of documents at each event free of charge. There will be a nominal charge for shredding additional documents. Proof of Margate residency will be required.
For all questions regarding garbage, recycling, yard waste, and bulk waste collection (e.g. collection days, missed pickups, damage caused during collection, etc.), please contact Waste Management at 954-974-7500.
For all other inquiries about the City of Margate Recycling Program, contact the Department of Environmental and Engineering Services at 954-972-0828 or Email Margate Recycling.
Several different payment options are available, such as:
Only the owner of the property or his/her representative can open an account for water, wastewater (sewer), and/or garbage service within the City. New Owner for more information related to documentation needed, deposits, fees, and rental property guidelines.
A water account is automatically closed whenever a buyer opens a new water account.
After the closing, the customer can provide a copy of the executed closing statement or warranty deed, or complete a Sold My Property form and fax/email it to utility billing at least 24 hours prior to the closing date to facilitate this process.
View a document (PDF) explaining what's shown on your water bill.
To reinstate service, the past due balance plus the $40 non-payment fee must be paid and reported to Utility Billing Division at (954) 884-3666 before 5:30 p.m., Monday – Friday. Click here for additional information relating to water re-connection during business and non-business hours.
Bills are considered delinquent on the 21st day after the bill date shown on the bill. If there is a past due balance on the utility bill, a notice will print on the right side of the bill under the Date Due for Current Charges advising of the disconnection date. Payment must be received prior to 7:45 a.m. on the date of disconnection to avoid the $40 non-payment charge. The non-payment charge applies whether service is physically disconnected or not.
The City bills on a monthly basis. Payment is due within 20 days of the billed date.
In an effort for the City to "Go Green", e-Bills are offered. The utility bill will be emailed monthly. Enroll in e-Bill.
The utility bill is generated around the same date every month. Call Utility Billing at (954) 884-3666 to get your balance or access the City’s online payment center if the bill is not received. Failure to receive the utility bill will not avoid discontinuation of service.
To report a water main break, low pressure or sewer stoppage, call the Department of Engineering and Environmental Services (DEES) at (954) 972-0828.
All deposits may be refunded after one year of good payment history. Complete the Refund of Deposit form.
To report a water main break, low pressure or sewer stoppage during non-business hours, call the Department of Engineering and Environmental Services (DEES) at (954) 972-0828.
Residential pool fills do not qualify for water credit since the residential sewer rate is a flat rate. Commercial accounts may qualify for a sewer credit. Commercial accounts may contact Customer Service, in writing, requesting a sewer credit.
Yes, water meter readings may be estimated if the meter stops registering usage or if the meter is inaccessible, such as when a vehicle is parked over the meter; broken glass; condensation; or during times of flooding/ storm situations. On these occasions, the billing software estimates usage. NOTE: The property owner is responsible for providing clear access to the meter.
If a high water bill is received, verify the reading on the meter to the reading on the bill. If the reading on the water meter is lower than the current reading on the utility bill, the meter may have been misread, contact Utility Billing to have the bill corrected. The meter can also be used to determine if there is a leak. Click here for more information regarding leak detection.
If the property is vacant or the hose spigot is accessible, theft may be occurring. The City recommends purchasing locks for all hose spigots to prevent possible theft of water. Locks can be purchased at any hardware store. If the property will be vacant for a long period of time, request a temporary disconnection of service at the meter. This will ensure no water usage. There is a $10 service charge and the request must be made in writing. The monthly basic availability charge for all services still applies.