What happens if the utility payment is late?

Bills are considered delinquent on the 21st day after the bill date shown on the bill. If there is a past due balance on the utility bill, a notice will print on the right side of the bill under the Date Due for Current Charges advising of the disconnection date. Payment must be received prior to 7:45 a.m. on the date of disconnection to avoid the $40 non-payment charge. The non-payment charge applies whether service is physically disconnected or not.

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1. Why is my water consumption high?
2. What are the payment options?
3. How does new utility service get started?
4. How can an account be terminated?
5. How do I get my water reconnected after hours?
6. What is the information printed on my water bill?
7. If service has been terminated for non-payment, how can service be reconnected?
8. What happens if the utility payment is late?
9. How often will a utility billed be generated?
10. What are e-Bills?
11. What happens if the utility bill is not received?
12. Who handles water line breaks, low pressure, or sewer stoppage?
13. Can the water deposit be refunded?
14. Who handles a water line break after hours or on weekends
15. Can a utility bill be credited for a pool fill?
16. Does the City ever estimate water meter readings?
17. How do residents investigate high consumption?
18. Can a third party be consuming my water?